General Enquiry

The current COVID-19 pandemic is killing most businesses especially OFFLINE businesses. We are building digital ecosystem by providing 3 solutions OrderSafe WA CRM,OrderSafe Ordering Tool.

OrderSafe WA CRM, capture leads info and integrate with WhatsApp for registration, booking and enquiries.

OrderSafe ordering tool, providing platform for business owners to do business via WhatsApp, collecting customer database for future promotions/advertisements. This platform also will auto generate invoices.

Yes, we are Malaysia-based company focusing on providing support to SMEs.

The paid subscription will take effect on the 30th day of each month, and your credit card/debit card/ bank account will be auto charged by OrderSafe.

If you subscribe to any OrderSafe plan, your monthly commitment fee will be pro-rated against your billing cycle date. You will be charged the full subscription fee from the third month onwards but with full OrderSafe plan from the first month.


FREE subscription for the first(1st) month
Monthly Rate of STARTER PLAN @ RM49 [ 30 days x RM1.60 ]

Subscription on 12th July @ FREE
(12/07/2021 – 12/08/2021)

Normal subscription starts @ RM49.00
(13/09/2021 – 13/10/2021) 

FREE subscription for the first(1st) month
Yearly Rate of STARTER PLAN @ RM456 [ 365 days x RM1.25 ]

Subscription on 12th July @ FREE
(12/07/2021 – 12/08/2021)

Yearly subscription starts @ RM456.00
(13/09/2021 – 13/09/2022)


FREE subscription for the first(1st) month
Monthly Rate of ADVANCE PLAN @ RM99 [ 30 days x RM3.30 ]

Subscription on 12th July @ FREE
(12/07/2021 – 12/08/2021)

Normal subscription starts @ RM99.00
(13/09/2021 – 13/09/2021) 

FREE subscription for the first(1st) month
Yearly Rate of ADVANCE PLAN @ RM948 [ 365 days x RM2.60 ]

Subscription on 12th July @ FREE
(12/07/2021 – 12/08/2021)

Yearly subscription starts @ RM948.00
(13/08/2021 – 13/08/2022)

So, what exactly is a Payex? Basically, it is a third party service provider that helps OrderSafe collect subscription fees. To know more about Payex Terms and Condition, please click Here.

Customers are only allowed to upgrade the OrderSafe subscription plan after the expiry of the current bill cycle by sending a WhatsApp to this number. The new subscription fee and upgraded features will only applied on your next billing cycle. 

It’s vendor responsibility to ensure sufficient fund in your bank accounts/debit cards/credit cards.

We will not be liable to you:

  1. if the Card is not honoured by the Bank or the Card Issuer;
  2. if provision of or authorisation to the Cardholder for the Services is denied/refused or suspended at any time by any party for any reason;
  3. if we are unable to or delay in providing the Services for other circumstances beyond our reasonable control (e.g. power failure);
  4. for any loss or damages whatsoever suffered by you and any third party arising from use of the Services for any claims, loss, damages, cost and expenses (including without limitation any direct, indirect, consequential, incidental loss or damage) arising out of or resulting from any person using the Services;


  1. For unpaid bills in the specified bill cycle, OrderSafe will attempt to notify you via email on the 5th day  of the dunning billing cycle.
  2. Please ensure your credit card details are up to date, and valid for charging.
  3. OrderSafe will send a WhatsApp  follow up notification on the 10th day of dunning billing cycle.
  4. We will send another WhatsApp to inform deactivation of subscription and temporarily suspend the service by the 14th day of that particular bill cycle. Then, the  OrderSafe online store will be blocked and service unavailable until payment is received.
  5. We will permanently delete your OrderSafe account on the 30th day of the dunning billing cycle. Kindly refer here for our termination policy. 

About OrderSafe WA CRM

This CRM software help business owner receive registrations, appointment booking and reminders via WhatsApp. It won’t cause your WhatsApp number banned.

You input your name and WhatsApp number to receive enquiries/confirmation through our platform and our system will capture those customer info then form database for you.

You can share as link across social media, QR code on your business card or landing page if you running any FB ads or Google ads. 

OrderSafe CRM not only capture details of your customer unlike others, but also work with WhatsApp group (customer will prompt to join group upon form submission). On top of that, it does come with calendar appointment and FAQ (frequently asked question) like a mini chatbot.

You can store unlimited number of customer data in the database. You can export anytime for all stored data.

Our CRM livechat support listing multiple agent with different name or title. You can basically treat it as agent with different WhatsApp number, different department or different branch depends on your business.

You can refer the pricing plan details here as we do have either monthly or yearly subscription model.

Yes, you can experience the demo at our website homepage here 

About OrderSafe WA Ordering Tool

It will go straight to your WhatsApp registered mobile number as in the ordering tool.

You will obtain customer name, address, mobile number and order details upon order processing.

You will have a dashboard to overlook the sales, revenue and number of customers. You will also have a table to monitor the order processing, pending and completed orders.

Yes, you can customise the checkout messages and what details to include. 

Either you are selling products or offering services, you can simply choose to enable walk in or delivery option for your customer. You can even let customer choose appointment time via this ordering tool if you are providing services.

0% commissions for every transaction via our OrderSafe WhatsApp Ordering tool.

Customer able to choose 1 out 3 types of payment method such as cards, FPX online bank transfer or E-Wallets (TouchnGo/ GrabPay). Take note that this is only applicable for Advance Plan or above.

Yes. We do integrate with multiple delivery courier options like Lalamove, Grab, Ninjavan, ABX, DHL, BungkusIt, Tapaw, Borzo and etc. Take note that this is only applicable for Advance Plan and above.

About OrderSafe QMS

You can easily share link or QR code for your walk in customer to scan and request virtual queue number. Business owners like you can easily call numbers based on your SOP and limitation of shoppers at the same time. So your customers can wait safely and only proceed to the designated entrance when number is being called.

You can share links for customer to request for queue number and view the queue status. 

Your customer will get notification when their number being called.

Yes, you can switch the queue system to active or inactive with just one click. 

Each queue number comes with own unique code for identification purpose between both customer & your side.

Yes, you can set by limiting the queue numbers for the system to automate your queue management.